Cancellation Policy |
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Right of cancellation
You can cancel your order in writing within 14 days without any explanation (e. g. letter, fax, email) or - if you have been supplied with the merchandise prior to the deadline - by returning the merchandise.
The time limit shall begin after the receipt of this policy in writing however, not before the receipt of the merchandise by the addressee (in the case of a recurring delivery for similar merchandise not before the receipt of the first partial delivery) and also not before the fulfilment of our duty to supply information according to article 246 § 2 in combination with § 1 sec. 1 and 2 of the Introductory Act to the German Civil Code as well as our duties according to § 312g sec. 1 sentence 1 German Civil Code in combination with article 246 § 3 Introductory Act to the German Civil Code. The punctual dispatch of the cancellation or the merchandise shall suffice for ensuring the cancellation deadline.
The cancellation shall be sent to:
Please inform us of each purchase return in advance via email or fax so that we can supply you with the details for the return shipment.
VITABAY CORP.
113 Barksdale Professional Centre Newark, DE 19711 USA
SHIPMENT & LOGISTICS EUROPE:
VITABAY CORP.
European Logistic Centre Venlo, Holland EUROPE
Please inform us of each purchase return in advance via email or fax so that we can supply you with the details for the return shipment.
Email: info@vitabay.net
FAX: +49 (0) 7000 - 848 2229 (vitabay) (as of 6.2 ct/min, if applicable, varying prices from mobile networks)
Cancellation consequences
In the event of an effective cancellation, the services received by either party shall be returned and if applicable any benefits which have accrued released. Should you be unable to completely or partially return the merchandise and services you received , or only return them in an impaired condition, you must, if necessary, render compensation for lost value in this respect. This shall not apply in the case of surrendered merchandise if the decline of the merchandise can be solely attributed to its examination - as it would have been possible for you in a store for example. Furthermore, the obligation to render compensation for impairment caused by using the merchandise as intended can be avoided by not treating the merchandise as your own property and refraining from all activities which may impair their value.
Merchandise which can be sent by parcel post shall be returned at our risk. You shall bear the costs for the return shipment if the delivered merchandise corresponds to the ordered merchandise and if the price of the merchandise to be returned does not exceed 40 Euros or in the event of higher priced items, you have not yet rendered the return service or a partial payment as stipulated by contract at the time of cancellation. Otherwise the return shipment shall be free of charge. Merchandise which cannot be sent by parcel post will be picked up at your location. Obligations to reimburse payments must be fulfilled within 30 days. For you, the time limit shall begin with the dispatch of your cancellation or the merchandise, for us with its receipt.
Exclusion of the right of cancellation
The right of cancellation shall not exist for distance selling contracts for the delivery of merchandise which is manufactured according to customer’s specifications or which is clearly tailored to personal requirements or which is not suitable for return shipment due to its condition or which can quickly deteriorate or whose expiration date would expire, for the delivery of audio or video recordings or of software if the delivered data carriers were unsealed by the consumer or for the delivery of newspapers, journals and magazines.
End of the cancellation policy
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