Shipping & Return |
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Ordering an item from Vitabay.net?
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations, so be sure to check out the shipping restrictions of your country.
(All shipping cost in EURO.)
Delivery Time
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form. After placing your order, you will see both shipping and delivery date estimates in the order confirmation e-mail and in the order summary in Your Account.
Calculating Cost
Shipping costs for orders from vitabay.net depend upon the method and option you choose.
If you choose to group items into as few shipments as possible, you'll be charged for one regular per-shipment fee, as well as a per-item fee for each item in that shipment.
If you choose to ship items as soon as they become available, we'll charge you full per-shipment fees for each shipment as well as a per-item fee for each item.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Tracking Your Package
If you have a tracking or delivery confirmation number, you can track your package by clicking the DHL: "Track packages" or UPS: http://www.ups.com/WebTracking/track?loc=en_en link in your confirmation email. The shipping method and carrier for your package will be listed in your shipment confirmation e-mail.
Please note that some shipments, such as Standard International shipments, are not trackable. If you're not sure whether your order has been shipped, check the status of your recent orders in Your Account.
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