Returns
You may return most new, unopened items sold and fulfilled by Vitabay.net within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, our online Returns Center will guide you through the returns process and provide you with a printable return shipping label.
Items that are Not Returnable
Vitabay.net does not accept returns of the following items:
- Hazardous items that are gas-powered or contain flammable liquids. (These items will say "This item cannot be returned" on their product detail page.)
- Any open nutrition product.
- Any television 27 inches or larger (contact the manufacturer for assistance).
- Any product missing the serial number or UPC.
- Gift certificates.
- Any nutrition product missing the seal.
- Pay As You Go (or prepaid) phone cards
Partial Refunds
Partial Refunds will be issued for the following items:
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Any item that is returned more than 30 days after delivery.
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Any item that has obvious signs of use.
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Any unopend nutrition product with original seal.
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Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record.
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Any item not returned in the condition it was received.
How and When Refunds Are Processed
We'll notify you via e-mail of your refund once we've received and processed the returned item, and we’ll issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return. (If you paid by check, it will take longer for you to receive the refund.) Returns of merchandise purchased with a Borders, Books, or Vitabay´s Gift Card will be credited in the form of an Vitabay.net e-mail gift certificate.
You can view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account within four weeks from the day you sent us your return, please e-mail us to: info@vitabay.net for further assistance.
How Refunds Are Calculated
The amount of your refund depends on several factors:
If you printed a postage-paid return mailing label from our Web site or used a pre-paid label sent by Customer Service, the cost of return shipping is deducted from your refund unless the return is the result of our error. Items that meet our returns guidelines will receive a full refund. Items that do not meet our returns guidelines will receive only partial refunds:
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Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item's price.
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Any book that has obvious signs of use: 50% of item's price.
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Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap): 0% of item's price.
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Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.
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Any nutrition product with broken and open seal: 0% of the item´s price.
If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee. Visit domestic shipping rates or international shipping rates for a breakdown on the fees.
If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase. Please note that the original expiration date will still apply.
If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount. Any unexpired promotional funds used on the order would, however, be returned to your account for use toward future qualifying purchases. Please note that the original expiration date still applies. |
